ANA WHO?— Premium Oversized Tee

At Zahaa, we are committed to providing a smooth, reliable, and convenient shopping experience. We carefully process, pack, and dispatch every order to ensure your products reach you safely and on time.

Order Processing

Orders are usually processed and prepared for shipment within 1–3 business days after the order is confirmed.

During sales, promotions, holidays, or periods of high order volume, processing may take slightly longer.

Delivery Time

Delivery times may vary depending on your location and courier service.

• Saudi Arabia: Approximately 2–7 business days
• International Orders: Approximately 7–15 business days

Delivery times are estimates and may be affected by weather conditions, customs procedures, public holidays, courier delays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any applicable customs duties, taxes, or import charges for international orders are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you may receive tracking information through the contact details provided during checkout.

Please ensure that your phone number, email address, and delivery address are correct when placing your order.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us so we can assist you in checking the status of your shipment.

Zahaa is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the product received.

We will review the issue and assist you according to our Return & Refund Policy.

Contact Us

For shipping-related questions, please contact Zahaa through the contact information provided on our website.

Returns will be accepted for up to 10 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item, only in the case of:

– Received the wrong item.
– Item arrived not as expected (ie. damaged packaging).
– Item had defects.
– Over delivery time.
– The shipper does not allow the goods to be inspected before payment.

The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.