At Zahaa, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to request a return in accordance with the conditions below.
Standard Return Policy
Saudi Arabia
Customers in Saudi Arabia may request a return within 14 days of receiving the order.
International Orders
International customers may request a return within 20 days of receiving the order.
To be eligible for a return, the product must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags and packaging where applicable.
- Not be damaged, washed, altered, or modified.
- Be returned with proof of purchase or order information.
Non-Returnable Items
Certain products may not be eligible for return, including products that have been:
- Used, worn, washed, or damaged by the customer.
- Altered or modified.
- Returned without original tags or packaging where applicable.
- Purchased as a customized or personalized product, unless the item arrived damaged or defective.
Damaged or Defective Products
If you receive an incorrect, damaged, or defective product, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs/videos showing the issue. Our team will review your request and provide an appropriate solution.
Refunds
Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed using the applicable original payment method, subject to processing times of the payment provider.
Original shipping charges may be non-refundable unless the return is due to an error or defect attributable to Zahaa.
Return Shipping
Unless the product is defective, damaged, incorrect, or the return is otherwise caused by an error on our part, the customer may be responsible for the return shipping costs.
For international returns, the customer is responsible for any applicable return shipping costs, customs charges, duties, or taxes unless the issue was caused by Zahaa.
Exchanges
If you wish to exchange an item, please contact us first. Exchanges are subject to product availability and the applicable return conditions.
How to Request a Return
To request a return, contact Zahaa with:
- Your order number
- Reason for the return
- Photos/videos where applicable
- Any other information requested by our customer support team
Do not send an item back before receiving return instructions from us.
Important
Zahaa reserves the right to refuse a return or refund if the product does not meet the conditions stated in this policy.
This policy does not affect any rights you may have under applicable consumer protection laws.
