Shipping policy
At Zahaa, we are committed to providing a smooth, reliable, and convenient shopping experience. We carefully process, pack, and dispatch every order to ensure your products reach you safely and on time.
Order Processing
Orders are usually processed and prepared for shipment within 1–3 business days after the order is confirmed.
During sales, promotions, holidays, or periods of high order volume, processing may take slightly longer.
Delivery Time
Delivery times may vary depending on your location and courier service.
- Saudi Arabia: Approximately 2–7 business days
- International Orders: Approximately 7–15 business days
Delivery times are estimates and may be affected by weather conditions, customs procedures, public holidays, courier delays, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Any applicable customs duties, taxes, or import charges for international orders are the responsibility of the customer.
Order Tracking
Once your order has been dispatched, you may receive tracking information through the contact details provided during checkout.
Please ensure that your phone number, email address, and delivery address are correct when placing your order.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us so we can assist you in checking the status of your shipment.
Zahaa is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the product received.
We will review the issue and assist you according to our Return & Refund Policy.
Contact Us
For shipping-related questions, please contact Zahaa through the contact information provided on our website.
