ZAHAA – Return & Refund Policy
⚠️ Return Window (Important)
Saudi Arabia Orders: Returns accepted within 15 days of delivery.
International Orders: Returns accepted within 20 days of delivery.
Return requests made after these periods will not be accepted.
1. Eligibility for Returns
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All tags, packaging, and accessories must be intact
- Proof of purchase is required
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items on sale or clearance (unless defective)
- Customized or personalized products
- Items damaged due to misuse, washing, or improper handling
3. Return Process
To initiate a return:
- Contact our support team within the eligible return period
- Provide your order number and reason for return
- Wait for return approval and instructions
- Ship the item back to the provided return address
Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.
4. Refund Policy
- Once your return is received and inspected, you will be notified of approval or rejection
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued via the original payment method
Please note that bank processing times may vary.
5. Exchanges
We offer exchanges only in cases of:
- Wrong item delivered
- Defective or damaged products
Size or color exchanges are subject to availability.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no extra cost.
7. International Returns
- International customers must ensure all customs duties and taxes are cleared before return shipment
- ZAHAA is not responsible for customs delays or fees during return transit
- Returned items must clearly indicate “Returned Goods” on shipping documents to avoid customs charges
8. Contact Us
For return or refund assistance:
Email: support@zahaa.com