ZAHAA – Return & Refund Policy

⚠️ Return Window (Important)

Saudi Arabia Orders: Returns accepted within 15 days of delivery.
International Orders: Returns accepted within 20 days of delivery.

Return requests made after these periods will not be accepted.

1. Eligibility for Returns

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• All tags, packaging, and accessories must be intact
• Proof of purchase is required

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items on sale or clearance (unless defective)
• Customized or personalized products
• Items damaged due to misuse, washing, or improper handling

3. Return Process

To initiate a return:

• Contact our support team within the eligible return period
• Provide your order number and reason for return
• Wait for return approval and instructions
• Ship the item back to the provided return address

Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.

4. Refund Policy

• Once your return is received and inspected, you will be notified of approval or rejection
• Approved refunds will be processed within 7–10 business days
• Refunds will be issued via the original payment method

Please note that bank processing times may vary.

5. Exchanges

We offer exchanges only in cases of:

• Wrong item delivered
• Defective or damaged products

Size or color exchanges are subject to availability.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no extra cost.

7. International Returns

• International customers must ensure all customs duties and taxes are cleared before return shipment
• ZAHAA is not responsible for customs delays or fees during return transit
• Returned items must clearly indicate “Returned Goods” on shipping documents to avoid customs charges

8. Contact Us

For return or refund assistance:

Email: support@zahaa.com